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Wed, 07 Feb 2024
The Economist App is Terrible
# 19:10 in ./general

My tablet has taken to telling me something I am painfully aware of. The Economist android app crashes. A lot. In fact, it crashed over ten times for me at lunchtime yesterday. Given that it is also very slow, it takes a long time to start it up and get to a point I can attempt to read something again (it also loses the current article). It might crash again before I even get to the article again, if I can find it (it sometimes rearranges the home page and hides stuff). This is the way it is every day now.

I like The Economist magazine in general and have been a subscriber for many years now. I still find the writing good and explanations of current affairs and business excellent, even if I am a bit less aligned with it on some issues than I used to be. However, given the problems reading it, I will not extend my subscription again later this year.

I am also far from the only one having a problem. If you head over to the Google Play Store and look up the Economist App, you will see many people saying very similar things. This needs to be addressed or people will stop buying it. Fundamentally, what do we have here? A collection of text and images on pages wrapped in a "magazine". How hard is this? It is a solved problem.

I read on a Samsung Galaxy Tab A, from 2018. It has 3 GB RAM and 32GB storage. I use it only for the Economist app now. I see no reason why the Economist app should not work on this. If they really need to stretch the limits of what this tablet supports (but why?), give us a "lite" version. I refuse to buy another tablet just to read a "magazine".

I have tried a factory reset of the tablet. Things improved for a few days but started getting bad again soon after.

Here are some of the things wrong :

  • The app is very slow and often unresponsive.

    It is hard to tell if you've "clicked" the link and have to retry a lot. Finally, after a 10 second wait, maybe it will work.
  • The app crashes a lot (see above).
  • The app "resets" itself to the home screen.

    It rarely remembers your place in an article so you have to find it yourself, which is slow.
  • The downloaded issue has the same problems.

    I've stopped trying to go through the "weekly" edition because it is even slower to get into. Even having supposedly "downloaded" it, you would not know. Everything behaves the same and a constant appearance of needing to download or refresh content. It's not just the ads.

  • The "weekly" page usually shows me the wrong (previous) week. Selecting "Browse Editions" might refresh (slowly) and show all the available editions but does not let me select the new edition: it shows me the previous one again.

So, I have just about had enough. My subscription is good until the autumn but I will not pay money again for this horrible, frustrating experience. I will call their help center and let them know. I'd like my money back.

An Update

I've just done another factory reset, reinstalled the app from thePlay Store and logged in. I used it at lunchtime and, although the app was a bit slow and unresponsive to "clicks", it behaved better. It didn't crash once, which is the most important thing to me. I actually managed to read a few articles and not feel angry or frustrated at the end of my lunchtime. I'll see how it goes for the next few days.


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