Thu, 10 Feb 2011
Google Support

Via Hack the Planet, a post from Lauren Weinstein about people who use Google (web, images, etc.) to harass and humiliate.

Of course, Google's "just" the transport mechanism, the messenger service. But as I wrote about before, the fact that they provide no human support contact, or support number or address, can add a tremendous amount of frustration, worry and pain to an already painful situation. Google need a mechanism that resolves these issues in a transparent way. I like Google but this is a real concern.